Get started on accessing the iContact Camera on your computer.

<h2 id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: Inter, sans-serif; font-weight: 600; font-size: 32px; line-height: 40px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22); orphans: 2; widows: 2;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 30px;">Access Your Camera</span></h2><p><span data-key="276" style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif;">Our camera is designed to be plug and play. Follow these steps if your camera does not appear as an option in your video call app.&#xA0;</span></p><p style="font-size: 16px; box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: Inter, sans-serif; line-height: 24px; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22);"><span style="box-sizing: inherit; font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><strong>On a Mac</strong></span></p><ol><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Click on the <strong>Apple</strong> icon in the top left of your screen.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Select <strong>About This Mac</strong> &gt; <strong style="box-sizing: inherit;">System Report</strong> &gt; <strong>Camera.</strong></li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Under Camera, you should see your<strong>&#xA0;iContact Camera</strong></li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">If you can&apos;t see you camera, try perf<span style="box-sizing: inherit;">orming a&#xA0;</span><span data-offset-key="4pm91-0-2" style="color: rgb(27, 28, 29); font-variant-ligatures: normal; orphans: 2; white-space: pre-wrap; widows: 2; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">SMC reset.&#xA0;</span><span style="box-sizing: inherit;"><a href="https://support.apple.com/en-us/HT201295">https://support.apple.com/en-us/HT201295</a></span></li></ol><p style="font-size: 16px; box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: Inter, sans-serif; line-height: 24px; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22);"><span style="box-sizing: inherit; font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><strong>On a PC</strong></span></p><ol><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Select <strong style="box-sizing: inherit;">Start&#xA0;</strong>and type <strong style="box-sizing: inherit;">device manager</strong> into the search bar. Select it from the search results.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Look for your camera under <strong style="box-sizing: inherit;">Cameras</strong>, <strong style="box-sizing: inherit;">Imaging devices</strong>, or <strong style="box-sizing: inherit;">Sound, video and game controllers</strong>.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">If you can&apos;t find your camera, select the <strong style="box-sizing: inherit;">Action</strong> menu, then select <strong style="box-sizing: inherit;">S</strong><strong style="box-sizing: inherit;">can for hardware changes</strong>.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Wait for it to scan and reinstall updates, restart your device, then attempt to open the Camera app again to test it.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><span data-key="276" style="box-sizing: inherit;">Check to see if your computer&apos;s Operating System is updated. Outdated software causes a lot of issues with 3rd party software.</span></li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Microsoft has tips to troubleshoot a cameras for Windows 10 and 11 <a href="https://support.microsoft.com/en-us/windows/camera-doesn-t-work-in-windows-32adb016-b29c-a928-0073-53d31da0dad5">https://support.microsoft.com/en-us/windows/camera-doesn-t-work-in-windows-32adb016-b29c-a928-0073-53d31da0dad5</a></li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Sometimes, power saving settings have been enabled during upgrades. These power savings settings can turn off usb devices, even though they are being used.</li></ol><h2 data-key="258" style="box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: Inter, sans-serif; font-weight: 600; font-size: 32px; line-height: 40px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22);" id="check-the-usb-connection"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Check the USB connection</span></h2><ol><li id="isPasted" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Make sure the USB end of your iContact Camera is fully inserted into an active USB port.&#xA0;</li><li id="isPasted" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Try another USB port on your computer to see if that helps.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">If you are running your iContact Camera through an extension or a hub, try plugging it in directly to your computer.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Remove all other devices from your hub / extension and try it again. Sometimes hubs can be overloaded by too many devices.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Try by-passing your hub to see if your camera is recognized by your computer. If this works, you may be dealing with a low performing faulty hub.</li></ol><p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 17px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); background-color: rgb(255, 255, 255);"><span style="box-sizing: inherit; font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">If you have additional questions regarding camera access, please reach out to our customer support team at support@icontactcamera.com.</span></p>

I'm unable to access my camera

Get the best image quality on your iContact Camera.

Image quality issues

Change video call settings to get the best performance.

<div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h2 style="box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: Inter, sans-serif; font-weight: 600; font-size: 32px; line-height: 40px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22); orphans: 2; widows: 2;" id="video-app-settings"><span style="font-size: 30px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Video App Settings</span></h2></div><p><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Most video call apps allow you to select your camera and HD resolution settings. Here are the settings for the most common video calling apps:</span></p><p id="isPasted"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><strong>Zoom</strong></span></p><ol><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><span data-key="1138" style="box-sizing: inherit;">Start a Zoom meeting, click the <span id="isPasted" style="caret-color: rgb(35, 38, 41); color: rgb(35, 38, 41);"><strong>&#x2303;</strong>&#xA0;</span>arrow next to the video camera icon.</span></li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><span data-key="1138" style="box-sizing: inherit;">S</span>elect the <strong>iContact Camera Pro.</strong></li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Next, Select video settings and click <strong>Original ratio</strong>, <strong>HD</strong>, and<strong>&#xA0;Mirror</strong> <strong>my video.</strong></li><li id="isPasted" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Verify you selected the correct camera through the image displayed in the preview window.</li></ol><p><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><strong>Google Meet</strong></span></p><ol id="isPasted"><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><span style="box-sizing: inherit;">Start a Google meeting.</span></li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><span style="box-sizing: inherit;">Select the more options (three vertical dots) at the bottom, then <strong>Settings.</strong></span></li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><span data-key="1138" style="box-sizing: inherit;">S</span>elect the <strong>iContact Camera Pro.</strong></li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Set send and receive resolution to <strong>720p.</strong></li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Verify you selected the correct camera through the image displayed in the preview window.</li></ol><p><span data-key="712" style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><strong>MS teams</strong></span></p><ol><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Open MS Teams and select <strong>Default Settings</strong> next to your profile picture at the top.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Under <strong>Camera</strong>, select the <strong>iContact Camera.</strong></li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Verify you selected the correct camera through the image displayed in the preview window.</li></ol><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><strong>GoToMeeting</strong></span></p><ol><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><span data-key="593" style="box-sizing: inherit;">Open GoToMeeting and right click on the <strong>GoToMeeting</strong> icon in your system tray.</span></li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><span data-key="596" style="box-sizing: inherit;">Select <strong>System Preferences &gt; Webcam</strong> and the <strong id="isPasted">iContact Camera</strong>.</span></li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Verify you selected the correct camera through the image displayed in the preview window.</li></ol><p><span style="font-family: Arial,Helvetica,sans-serif;">If you don&apos;t see your camera as an option, go <a href="https://icontact-camera-8vkotid3of5.gorgias.help/en-US/my-computer-does-not-show-the-icontact-camera-251536" id="isPasted">here</a>.</span></p><p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 17px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); background-color: rgb(255, 255, 255);"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Please reach out to our customer support team at <a href="mailto:support@icontactcamera.com">support@icontactcamera.com</a>&#xA0;if you have any other questions regarding video app settings!</span></p>

Video app settings

Good lighting is essential to get the best performance from the iContact Camera.

<div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h2 style="box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: Inter, sans-serif; font-weight: 600; font-size: 32px; line-height: 40px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22); orphans: 2; widows: 2;" id="lighting-tips"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 30px;">Lighting Tips</span></h2></div><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Good lighting is essential to get the best performance from the iContact Camera. Here are our favorite lighting tips:</span></p><ol><li style="font-size: 16px;"><span style="font-family: Arial, Helvetica, sans-serif;"><strong>Use Natural Light</strong>: If possible, position your webcam setup near a window where you can take advantage of natural light. This will give your video a more balanced and flattering look. However, be mindful of the time of day and the potential for changing light conditions.</span></li><li style="font-size: 16px;"><span style="font-family: Arial, Helvetica, sans-serif;"><span id="isPasted" style="font-family: Arial, Helvetica, sans-serif;"><strong>Avoid Backlighting</strong>: Make sure that there are no strong light sources directly behind you, such as a window or a lamp, as this can make you appear silhouetted and harder to see on camera.</span></span></li><li style="font-size: 16px;"><span style="font-family: Arial, Helvetica, sans-serif;"><span id="isPasted" style="font-family: Arial, Helvetica, sans-serif;"><span id="isPasted" style="font-family: Arial, Helvetica, sans-serif;"><strong>Invest in a Dimmable Light</strong>: Our&#xA0;</span><span id="isPasted" style="font-family: Arial, Helvetica, sans-serif;"><a href="https://icontactcamera.com/products/led-video-light-with-90-cri?pr_prod_strat=use_description&amp;pr_rec_id=c049c95f5&amp;pr_rec_pid=8152364810535&amp;pr_ref_pid=8227559309607&amp;pr_seq=uniform" rel="noopener noreferrer" target="_blank">lighting solution</a></span><span id="isPasted" style="font-family: Arial, Helvetica, sans-serif;">&#xA0;provide a consistent, diffused light that can greatly improve the appearance of your video. Plus, you can fit it perfectly on your iContact Camera Pro!</span></span></span></li><li style="font-size: 16px;"><span style="font-family: Arial, Helvetica, sans-serif;"><span id="isPasted" style="font-family: Arial, Helvetica, sans-serif;"><span id="isPasted" style="font-family: Arial, Helvetica, sans-serif;"><strong id="isPasted">Use Multiple Light Sources</strong>: To avoid harsh shadows, use multiple light sources from different angles. This technique, known as three-point lighting, involves a main light (key light), a second light (fill light), and a backlight.</span></span></span></li></ol><p><span style="font-family: Arial, Helvetica, sans-serif;"><span id="isPasted" style="font-family: Arial, Helvetica, sans-serif;"><span id="isPasted" style="font-family: Arial, Helvetica, sans-serif;">If you have additional questions about lighting, please contact our Customer Support team at support@icontactcamera.com!</span></span></span></p>

My image is too light or dark

Flickering is caused by low voltage, usually from using a doc or hub splitting power from one USB port to many.

<div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h2 style="box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: Inter, sans-serif; font-weight: 600; font-size: 32px; line-height: 40px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22); orphans: 2; widows: 2;" id="cameraflickering"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 30px;">Camera&#xA0;Flickering</span></h2></div><p><span style="font-family: Arial,Helvetica,sans-serif;">Flickering is caused by low voltage, usually from using a doc or hub splitting power from one USB port to many. Plug the camera directly into your computer.</span></p><p><span style="font-family: Arial,Helvetica,sans-serif;">If this did not resolve the issue and you are working on a laptop, you may need to update power management settings as they are often set for battery life rather than performance. These settings can be updated in several places.</span></p><p><span style="font-family: Arial,Helvetica,sans-serif;"><strong>Bios<br></strong>Press ESC &gt; <strong>Bios Setup</strong> &gt;<strong>Advanced</strong> &gt; <strong>Power Management Options</strong> and remove the check box from <strong>Runtime Power Management</strong>. For detailed Bios steps, click <a href="https://www.niallbrady.com/2020/11/30/logitech-c920-webcam-flickering-with-a-thinkpad-thunderbolt-3-gen-2-dock-try-this/">here</a></span></p><p><span style="font-family: Arial,Helvetica,sans-serif;"><strong>Nvidia Control Panel<br></strong>Right-click your screen to open, then <strong>Manage 3D settings</strong> &gt; <strong>Global Setting tab</strong> &gt; <strong>Power management</strong> &gt; choose <strong>Prefer maximum performance</strong>.</span></p><p><span style="font-family: Arial,Helvetica,sans-serif;"><strong>Power Settings<br></strong>Click <strong>Start</strong>, type <strong>Power</strong> &gt; <strong>Power &amp; Sleep settings&#xA0;</strong>&gt; <strong>Additional power settings</strong> on the right side&gt; <strong>High performance</strong> &gt; <strong>Change plan settings</strong> &gt; <strong>USB settings&#xA0;</strong>&gt;<strong>&#xA0;USB selective setting</strong>, and set to <strong>Disabled.&#xA0;</strong>For a detailed video of <strong>Nvidia</strong> and <strong>Power settings</strong>, click <a href="https://www.youtube.com/watch?v=8Cw9M4JcDB0">here</a>.</span></p><p><span style="font-family: Arial,Helvetica,sans-serif;">After these steps, save the settings and reboot the computer.</span></p><p><span style="font-family: Arial,Helvetica,sans-serif;">If you have additional questions about flickering or glitching, please contact our customer support team at support@icontactcamera.com.</span></p><p><br></p>

My camera is flickering or glitching

Learn about privacy with your iContact Camera.

<div data-block="true" data-editor="6riar" data-offset-key="1t0rs-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="bp35" data-offset-key="3oh2g-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h2 id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: Inter, sans-serif; font-weight: 600; font-size: 32px; line-height: 40px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22); orphans: 2; widows: 2;">Camera Privacy</h2><div data-offset-key="3oh2g-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="3oh2g-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Both PC and MAC OS systems alert you when the camera is in use on screen and require authorization for any other apps to use the camera.&#xA0;<br><br></span></span><span data-offset-key="5qt1s-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">For a more physical approach to privacy,&#xA0;</span></span><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">You can rotate the camera body up to the ceiling&#xA0;</span></span><span data-offset-key="5qt1s-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">unplug the camera or purchase a power switch for your USB cable to ensure both video and audio are inaccessible.</span></span><span style="font-family: Arial,Helvetica,sans-serif;"><br><br><span style="font-size: 16px;">If you have any questions regarding camera privacy, please don&apos;t hesitate to reach out at support@icontactcamera.com.</span></span></div></div></div><div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

Camera privacy

Adjust your video call layout to best fit your screen.

<div data-block="true" data-editor="esar8" data-offset-key="460md-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="esar8" data-offset-key="4e5m2-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h2 style="box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: Inter, sans-serif; font-weight: 600; font-size: 32px; line-height: 40px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22); orphans: 2; widows: 2;" id="camera-armlength">Camera Arm&#xA0;Length</h2></div><div data-offset-key="4e5m2-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="4e5m2-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Our iContact Camera works with most screen sizes by adjusting your video layout. For larger screen, keep the small video windows on the right of your screen. This will allow you to align the camera with the person you speak with, improving eye contact and communication.</span></span><span data-offset-key="4e5m2-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><br><br>If you have the Original iContact Camera, we recommend that you try the <a href="https://icontactcamera.com/products/icontact-camera-pro">iContact Camera Pro</a>, <span id="isPasted" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">The iContact Camera Pro features exceptional 4K resolution and a longer arm than the original. Most importantly, the iContact Camera Pro provides a swing that you can flip the camera on and off the screen.</span></span></span></div><p><br></p></div><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><figure contenteditable="false" data-block="true" data-editor="esar8" data-offset-key="4iomf-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; display: inline-block !important; margin: 0px !important;"><img src="https://attachments.gorgias.help/ZPB9rx1MKNMxWVa3/hc/984vj29DZ96PKGOZ/2024041723-be4373ce-828e-496c-9d4e-61a62939115c-e4b093d8-83ed-4ad3-8923-7fb7cb545841.png" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; max-width: 100%; width: 400px; cursor: default;" class="fr-fic fr-dii"></figure></div><div data-block="true" data-editor="esar8" data-offset-key="137q9-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="137q9-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="137q9-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="esar8" data-offset-key="33ohq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="33ohq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="33ohq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">We understand that getting used to this new layout may take a little time, but you&apos;ll soon see the benefits of video calls with better camera alignment.&#xA0;</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><br><br>Please reach out to our customer support team at support@icontactcamera.com&#xA0;if you have any other questions regarding your camera size.</span></div></div></div>

Camera arm is too small

<div data-block="true" data-editor="esar8" data-offset-key="460md-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h2 style="box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: Inter, sans-serif; font-weight: 600; font-size: 32px; line-height: 40px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22); orphans: 2; widows: 2;" id="camera-arm-length">Camera Arm Length</h2></div></div></div><div data-offset-key="460md-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="460md-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif;"><span class="fr-unprocessed" style="font-size: 16px;"><span class="fr-unprocessed" style="color: rgb(0, 0, 0);">Our iContact Camera works with most screen sizes by adjusting your video layout. For laptops, keep the small video windows on the top of your screen. This will allow you to align the camera with the person you speak with, improving eye contact and communication.&#xA0;</span></span></span></span></div></div><div data-block="true" data-editor="esar8" data-offset-key="d1sf6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="d1sf6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="d1sf6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif;"><span class="fr-unprocessed" style="font-size: 16px;"><span class="fr-unprocessed" style="color: rgb(0, 0, 0);"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></span></span></div></div><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><figure contenteditable="false" data-block="true" data-editor="esar8" data-offset-key="dopo2-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; display: inline-block !important; margin: 0px !important;"><img data-fr-image-pasted="true" src="https://public-uploads.gorgias.io/ZPB9rx1MKNMxWVa3/iContact_Camera_laptop-1143b19e-fc2c-409a-9bc6-2015b853072d.jpg" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; max-width: 100%; width: 400px; cursor: default;" class="fr-fic fr-dii"></figure></div><div data-block="true" data-editor="esar8" data-offset-key="8uqkh-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="8uqkh-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="8uqkh-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="esar8" data-offset-key="74r5k-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="74r5k-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="74r5k-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">We understand that getting used to this new layout may take a little time, but you&apos;ll soon see the benefits of video calls with better camera alignment.&#xA0;</span></span></div><p><span style="color: rgb(0, 0, 0);"><br></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Please reach out to our customer support team at support@icontactcamera.com if you have any other questions regarding your camera size.</span></p></div>

General Camera Tips