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Image quality issuesUpdated 2 months ago

Enhancing Image Quality with your iContact Camera

Experience high-quality video calls with your iContact Camera by following these optimization tips. This guide will help you adjust your settings across various devices and software to ensure you're getting the best possible image quality.

Initial Setup
  • Remove the Lens Cover
    Before use, please make sure to remove the protective red tab covering the lens of your iContact Camera. This simple step is essential for achieving clear and crisp video quality.
  • HD with Video Calling Apps
    1. Zoom:

    During a meeting, click the control (⌃) next to the video camera icon, go to Video Settings, and enable HD.

    2. Google Meet:
    • Click on "More Options" (⋮) at the bottom of the screen, select Settings, and adjust both send and receive resolutions to 720p.

    Note: Other video calling applications may have similar settings to adjust for HD.

Improve lighting
  • Use natural light If possible. Position your webcam setup near a window to take advantage of natural light. 
  • Avoid backlighting. Ensure there are no strong light sources directly behind you.
  • Invest in a dimmable light when natural light is not available.
Adjust video settings
  1. For PC, select Start. Type manage cameras in the search bar on the Start menu, and then select Manage cameras from the results.
  2. For Mac OS 12 and above, download our iContact Control app.
  3. Alternately you can use Camo, which has a free version with a wide range of video options.

If you have additional questions regarding image quality, please reach out to our customer support team at [email protected].

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