<h2 data-key="260" id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: Inter, sans-serif; font-weight: 600; font-size: 32px; line-height: 40px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22); orphans: 2; widows: 2;">Order Confirmation</h2>Firstly, make sure that your order was placed successfully. Look for a confirmation email from iContact Camera.&#xA0;If you cannot find a confirmation email, try the following steps:<ul id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; padding-inline-start: 32px; list-style-type: disc; color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: initial; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px; color: rgb(0, 0, 0);">Confirm that you are looking through the same email address you gave us when you placed your order</li><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px; color: rgb(0, 0, 0);">Check your spam, junk, marketing, or promotions folders.</li><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px; color: rgb(0, 0, 0);">If you still cannot find the confirmation email, reach out to our customer support team so they can help you find your order.</li></ul><h2 id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: Inter, sans-serif; font-weight: 600; font-size: 32px; line-height: 40px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22); orphans: 2; widows: 2;">Tracking your Order</h2><p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: inherit; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none;">We begin processing orders as soon as they are placed. In most cases, domestic orders will ship within 2 business days. International orders may take longer to be processed.&#xA0;You will receive a shipping confirmation email when your order ships. This email will include a tracking number and a link so you can track its progress. If you have your order number and email, you may also use our <a href="https://icontactcamera.com/apps/tracking">Tracking Page</a> to track your shipment.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 17px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); background-color: rgb(255, 255, 255);">If you have additional questions regarding tracking, please reach out to our customer support team at support@icontactcamera.com.

How do I track my order?

<h2 id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: Inter, sans-serif; font-weight: 600; font-size: 32px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22); orphans: 2; widows: 2;">Tracking Updates</h2><span data-offset-key="8d346-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Tracking numbers may take time to fully resolve after being assigned to your shipment. If it&apos;s been a few days and your number still doesn&apos;t work, additional information can often be found using&#xA0;<a href="https://parcelsapp.com/" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: rgb(255, 255, 255); color: var(--main-primary); text-decoration: none !important; font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap;" target="_blank">Global Package Tracking</a><span data-offset-key="8d346-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">.<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 17px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); background-color: rgb(255, 255, 255);">If you have additional questions regarding tracking, please reach out to our customer support team at support@icontactcamera.com.

Why is my tracking number not updating?

<h2 id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: Inter, sans-serif; font-weight: 600; font-size: 32px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22); orphans: 2; widows: 2;">Shipment Times</h2><p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: inherit; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none;">We begin processing orders as soon as they are placed. In most cases, domestic orders will ship within 2 business days. International orders may take longer to be processed.&#xA0;<ul style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; padding-inline-start: 32px; list-style-type: disc; color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px; color: rgb(0, 0, 0);">You will receive a shipping confirmation email when your order ships. This email will include a tracking number and a link so you can track its progress. If you have your order number, you may also use our <a href="https://icontactcamera.com/apps/tracking">Tracking Page</a> to track your shipment.</li><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px; color: rgb(0, 0, 0);">Your tracking number may not reflect shipping updates to your package for up to 24-48 hours. This is usually because of the delay between the carrier receiving the order and them scanning it into their system. This delay is usually prolonged when the carrier receives the package at the end of the business day.</li><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px; color: rgb(0, 0, 0);">Domestic orders typically take 4-5 business days to be delivered, but international orders can take up to 13-17 days.&#xA0;</li></ul><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 17px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); background-color: rgb(255, 255, 255);">If you have additional questions regarding shipping or if your shipment has been stuck in transit for more than 10 days, please reach out to our customer support team at support@icontactcamera.com.

How long does it take for my order to ship?

<h2 id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: Inter, sans-serif; font-weight: 600; font-size: 32px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22); orphans: 2; widows: 2;">Separate Orders&#xA0;</h2><p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: inherit; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none;">Items in an order, such as a camera and light, may be shipped separately so they can arrive to you sooner. Usually, we ship cameras first and lights later. If you received only a part of your order, there is likely a second package on the way.&#xA0;<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 17px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); background-color: rgb(255, 255, 255);">If you have have not received a second tracking number and it&apos;s been more than a week of receiving your first, please contact us at <a href="mailto:support@icontactcamera.com">support@icontactcamera.com</a> so we can help you.

Shipping

How do I track my order?

Why is my tracking number not updating?

How long does it take for my order to ship?

I only received one part of my order, where's the rest?