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What is your restocking fee?Updated 3 months ago

Restocking Fee

We charge a 15% restocking fee for all non-defective product returns. This policy helps us cover the costs of processing returns and handling unsellable items. Here’s what the restocking fee entails:

  1. Repackaging: Ensuring that the product is repackaged to its original state is vital. This includes replacing any damaged packaging materials and making sure all original accessories and manuals are included.
  2. Setting Focus: Our expert technicians calibrate and set the focus of the camera to ensure that it operates according to the manufacturer's specifications, delivering crisp and sharp images.
  3. Sensor Cleaning: The camera’s sensor is a delicate component. Our technicians meticulously clean the sensor to ensure it’s free from dust or other particles that could affect image quality.

Being a small business, we strive to keep our operations lean and provide our customers with the best value and service. The restocking fee helps us cover the costs of these detailed refurbishment processes and continue to offer the best value products.

If you have any questions about our restocking fee, please contact our customer support team at [email protected]
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